What to Do in an Emergency

What to Do in an Emergency

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What Is an Emergency Repair?

An emergency repair is any fault where there is:
  • An immediate or potential danger to health or risk to the safety of the occupant
  • Danger of serious damage to the property

    IF THERE IS A SMELL OF GAS IN THE PROPERTY OR YOU BELIEVE THERE IS A CARBON MONOXIDE LEAK
    PLEASE CALL TRANSCO ON 0800 111 999 IMMEDIATELY.

    STEPS TO TAKE:

    • Do turn off the gas at the meter unless the meter is in a cellar/basement
    • Don’t smoke or strike matches
    • Don’t turn electrical switches on or off
    • Do put out naked flames  
    • Do open doors and windows
    • Do keep people away from the area affected  

    EMERGENCY REPAIRS CAN BE REPORTED BY TELEPHONE
    24 HOURS A DAY, 7 DAYS A WEEK

    Please see below some examples of what we class as an emergency:

    • No power to the property (please see section 3 of your Welcome Pack)
    • Gas leaks (please see section 3 of your Welcome Pack)
    • No heating at all in any of the property's rooms (1 November to 31 March only)
    • Blocked toilet*
    • Water leaks – depending on severity
    • Property not secure due to damage to ground floor windows, making them easily accessible or an insecure external door
    • Tenant cannot gain access to the property due to lost keys*
    • Fire alarm or smoke detector failure
    • Lifts not working

      If any water emergencies arise please stop the supply of water to the property and call on our emergency number:

      If you have a power cut please contact SP Energy Networks on:

      0800 092 9290
      (or 0330 1010 222 from a mobile phone)

      The main purpose of the emergency repair service is to make the affected system or area safe or secure again.

      Whilst every effort will be made to undertake a full repair when responding to an emergency during normal working hours, this may not always be possible and a further repair visit for follow-up may be required.

      Outside normal working hours, the emergency repairs service will be to make safe only, other than in the case of loss of heating during the winter period. Making safe may involve turning off the water supply or boarding up a window with follow-on work to be undertaken, wherever possible, during the next working day.

      Member Of:

      my deposits Scotland.co.uk logo
      CLA Council of Letting Agents logo
      LAS Landlord Accreditation Scotland logo
      SAL Scottish Association of Landlords logo
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