The main purpose of the emergency repair service is to make the affected system or area safe or secure again.
Whilst every effort will be made to undertake a full repair when responding to an emergency during normal working hours, this may not always be possible and a further repair visit for follow-up may be required.
Outside normal working hours, the emergency repairs service will be to make safe only, other than in the case of loss of heating during the winter period. Making safe may involve turning off the water supply or boarding up a window with follow-on work to be undertaken, wherever possible, during the next working day.